Returns Policy

We offer full refunds and exchanges on all full-priced Maél items within 14 days of receipt. Items received outside this timeframe will not be accepted. For international orders, returns are accepted within 24 days of purchase.

To initiate a return, please email info@maelbrand.com.au to request a Return Authorisation (RA) number. This process may take up to 2 business days. Returns sent without an RA number will not be accepted.

Customers are responsible for all shipping costs associated with returns and exchanges. This includes the cost of sending the original item back to us and the cost of shipping an exchange back to the customer.

For refunds, items must be returned in their original condition with all swing tags attached. Any original shipping fees will be deducted from the refund amount.